Generalities
Protecting the security of your personal data is of utmost importance to us. This website therefore stores and processes data in accordance with the European General Data Protection Regulation (GDPR). As a user, you agree to the processing of data within the meaning of this statement. The latest version of the GDPR can be found at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=FR
Our privacy policy applies solely to this website. If you are redirected to other websites via links on our pages, please refer to the site-specific information on the respective processing of your data on the redirected website. We process your personal data (e.g. title, name, address, email address, telephone number, etc.) exclusively in accordance with the provisions of European data protection legislation. The following regulation informs you about the nature, scope, purpose and duration of the collection, processing and use of personal data by the controller:
Losch Import S.à r.l.
5, rue des Joncs
L-1818 Howald
Tél. : + 352 26 12 12 – 1
Fax : + 352 49 51 34
We would like to point out that data transmission via the Internet (e.g. communication by email or via unencrypted websites) is subject to security flaws. Consistent data protection against access by third parties is therefore not possible.
When you place an order via our website, your transmitted or entered data is manually or automatically checked against the existing dataset for validity and up-to-dateness and compared, if necessary, in order to correct the data that we store. It may be necessary for our employees to contact you. We may do so by email or telephone.
Data Protection Officer
Requests or questions regarding data protection can be submitted to us using the online form, available under this link. Our data protection team will take care of your request. If for any reason you are unable to use the form, you may alternatively send an email to dataprotection@losch.lu.
Links
We carry out very thorough editorial control of the links leaving our website. Nevertheless, we assume no responsibility for the contents of any other websites to which this website has links.
Contact forms, test drive, quote and appointment request forms and order forms
Upon receipt of inquiries via the contact or appointment request form, the information you have provided in the relevant request form (contact, test drive, quote, appointment request or order), including the contact data you have provided there, will be stored in our CRM system in order to process the request and in the event of follow-up questions. Further processing is carried out on our behalf by an external processor who will only pass your data to the garage you have selected in encrypted form.
The data will only be processed within the EU and will not be transferred to third party countries. Where a contractual agreement has been concluded between you and this garage, we will keep your data for the period as prescribed by applicable law. In all other cases, your data will be subsequently deleted or anonymised after 13 months.
LiveChat
We offer a LiveChat function on our website in order to be able to process your requests faster and more efficiently. For this, we use a tool provided by a third-party provider, who works for us as a data processor under a special contract. The data are processed exclusively in the EU. In this case, we shall only process personal data concerning you that are necessary for the further processing of your request. This is usually your name, email address and postal address, as well as vehicle data, if required and provided on a voluntary basis.
Chat is not available outside office hours. If you choose to leave us a message via this chat function, we will save your name and email address in order to contact you back.
So that we may constantly improve our services, the LiveChat tool also transmits data on the website you are visiting, your device type and your browser type, however your IP address is not transmitted. This data, as well as the chat history, is kept for 3 months for security reasons.
Where a contractual agreement has been concluded between you and this garage, we will keep your data for the period as prescribed by applicable law. In all other cases, your data and chat history will be deleted after 3 months.
As a user of the LiveChat function, you are not permitted to enter, and therefore we are not permitted to process, personal data which fall under “special category data” according to Article 9 of the GDPR. These data include information on race, religion and health data. In addition, you are not permitted to enter payment information or credit card numbers.
Competitions and prize draws
When you send us your personal data for the purpose of a competition or prize draw entry, your details, including the contact data you have provided, will be kept for the purposes of processing and participation in the respective competition or draw, as well as for monitoring purposes. This data may, if necessary, be passed on to the garage conducting the contest or the prize draw, and protected by encryption. We reserve the right to keep your data for the period prescribed by law.
Customer surveys and market research
If you have given your prior consent, we will provide our service providers with the data necessary to carry out customer and/or market research. These service providers will only have access to the essential information necessary to perform the tasks we have entrusted to them.
Our subcontractors are contractually obliged to comply with all the security measures required in relation to this information and will not use this information for purposes other than providing the service that we have entrusted to them. In the event of follow-up questions arising from the survey, this information will be forwarded to your appointed garage who will contact you.
The data will be erased or anonymised after the purpose has been fulfilled and the legal storage periods have expired, unless you have consented to a longer storage period.
Newsletter
If you would like to receive the newsletter offered on our website, you must provide us with an email address. The first name and last name are optional and are only used for personalised communication. No other data will be collected. We use this data exclusively to send you your requested newsletter via the Mailchimp newsletter system or our CRM system. For more information on Mailchimp’s data protection, click here: https://mailchimp.com/legal/
In special cases, shipping is handled by service providers (agencies), at which point your data is transferred to these service providers in accordance with the contractual terms for order processing.
You can revoke your consent to the storage of your data, your email address and its use for sending the newsletter at any time via the “Unsubscribe” link in the newsletter.
Website analysis with Google Analytics
This website uses the functions of the website analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses a set of targeted cookies. Further information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=fr
You can prevent Google from collecting the data generated by the cookie that relates to your use of the website and from processing these data, by downloading and installing the browser plug-in available under the following link:: https://tools.google.com/dlpage/gaoptout?hl=fr.
Google Analytics uses “cookies”. These are text files that are stored on the user’s computer and which enable an analysis of the user’s website activity. The cookie-generated information on the user’s website activity is usually transferred to a Google server in the USA where it is subsequently stored.
The IP address transmitted by your device to Google Analytics will not be combined with other Google data. The user may refuse the use of cookies by selecting the appropriate settings on their browser. In this case users are however advised that this option may result in a loss of some of the functionality of this website. In addition, the user is able to refuse the collection, use or disclosure of the data generated by the cookie relating to their website activity (including their IP address) and the subsequent transmission of these data to Google, as well as how they are processed by Google, by downloading and installing the browser plug-in, available under the following link:
Further information on Google’s use of data for advertising purposes, settings and consent options can be found on Google’s websites: https://www.google.com/intl/de/policies/ privacy/partners/ (How Google uses the data when you use the partner websites or applications),http://www.google.com/policies/technologies/ads. (Use of data for advertising purposes), http://www.google.de/settings/ads (Management of the information that Google uses to display advertisements) and http://www.google.com/ads/preferences/x. (Manage the advertisements displayed by Google).
Use of Hotjar
The following is an excerpt from Hotjar’s privacy policy dated 12 April 2018. For more information on Hotjar’s privacy policy, please go to: https://www.hotjar.com/privacy
Hotjar will never sell personal data and carries out all processing operations in strict compliance with the EU General Data Protection Regulation. You are in control of your personal data at all times. Hotjar cares about your privacy and is committed to making the use of its services safe and easy for every user.
This section of the Privacy Policy describes in detail how Hotjar collects data from your browser and device when you visit our website. Hotjar works with services provided for our website as a processor. Hotjar processes all personal data in strict accordance with the instructions Hotjar receives from the data controllers. This includes how Hotjar collects end-user browser and device data when an end-user visits a customer’s website.
The following information is collected based on the end user’s device and browser:
- device IP address (it is collected and stored anonymously, as described under Categories of Personal Data);.
- window size;
- device type (individual device identification characteristics), operating system and browser type;
physical location (country only); - preferred language for viewing the Hotjar website;
User information
- Mouse actions (movements, position and clicks)
- Keystrokes
Logbook data
Hotjar servers record, automatically and on a sample basis, information collected from Hotjar websites. This data includes:
- the referring domain;
- the pages visited;
- the physical location (country only);
- the preferred language for viewing the website;
- the date and time when the pages of the website were viewed;
Hotjar is committed to ensuring that your privacy rights are respected at all times when you share your behaviour patterns and other information generated during your visit to the customer’s website.
By visiting Hotjar’s Do Not Track page and clicking on “Do Not Track” you can at any time refuse the collection of your data by Hotjar when you visit our website.
Facebook: Conversion tracking / visitor action pixel
On our website we use the Facebook Pixel to better understand visitor’s actions. Consent for the pixel is given by your agreement to the statement: “I consent to the collection of my data as described above”. If you are under 13, please seek permission from a parent or guardian. The service provider is: Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA.
If you were redirected to this website by clicking on one of our Facebook advertisements, conversion tracking was activated by a cookie setting on your device. We use this technology to continuously improve the service and quality of our Facebook pages and this website. Conversion tracking means that usage and click behaviour after clicking on an advertisement are tracked and evaluated to optimise the structure of our website and future advertisements for all users.
Information generated in this way cannot be linked to individual users, as we receive it in an anonymised form. This information is stored by Facebook and we do not have further information on how it is processed. For more information, see Facebook’s data policies: http://de-de.facebook.com/policy.php
To disable the pixel, click here: OptOut
Server log files
The provider of the pages automatically collects and stores information in server log files, which is automatically sent to us by your browser. This information includes: the name of website visited, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, user’s operating system, referring URL (previously visited page), IP address and requesting provider.
SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential information, including the requests you send to us. You can recognise an encrypted connection by the change in the browser address line from “http://” to “https://” and it is indicated by the lock symbol in your browser.
If SSL encryption has been activated, the data you transmit to us cannot be read by third parties.
Integration of third-party services and content
It is possible for third-party content, such as videos from YouTube, maps from Google Maps, links to Facebook, Instagram and LinkedIn as well as to skeeled, RSS feeds or graphics from other websites, to be integrated into this online service. This is always carried out under the assumption that the providers of this information (hereinafter referred to as “third party providers”) know the IP address of the users, because without an IP address they could not send the individual user information to the browser. The IP address is therefore necessary in order to display of this information.
We endeavour to only use content whereby the respective providers are accessing IP addresses exclusively for the delivery of information. However, in cases where third-party providers are storing IP addresses, for example for statistical purposes, we have no way of taking action. Should we become aware of its occurrence, we shall inform users.
Termination, amendments, corrections and updates
In accordance with the EU General Data Protection Regulation, the data subject has, with regard to the related data:
the right to be informed,
the right to rectification or erasure,
- the right to restrict processing,
- the right to object,
- and the right to data portability.
You also have the right to complain to a data protection supervisory authority about the processing of your personal data.
Requests or questions regarding data protection can be submitted to us using this online form. Our data protection team will take care of your request. If for any reason you are unable to use the form, you may alternatively send an email to dataprotection@losch.lu.